Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How to print my chart?
To print your chart, press ‘Ctrl and P’ (for Windows users) or ‘Command-P’ (for Mac users) and a pop-up box will appear. From here you can save as PDF or print out your chart.
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Customer Support created an article,
Why are the rest of the charts/pages locked and unavailable?
Some pages are free, but the remaining pages are only available once you enroll to the Bazi/ Fengshui/ Qimen Academy online program.
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Customer Support created an article,
I can’t seem to login and not sure why. What should I do?
There are a few ways you can do this: 1. Look for the confirmation email to confirm your registration first before logging in 2. Key in the REGISTERED email address and password that you used to si...
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Customer Support created an article,
It says that my email address doesn’t exist or not recognized. What do I do?
This usually happens if there's a typo in your email address. Please try registering again, making sure your email is entered correctly. Register for a new account by following the above steps. ...
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Customer Support created an article,
How do I create a Destiny/ QiMen/ Feng Shui Explorer account?
If you’re a first time user, here’s what you need to do: 1. Destiny Explorer: https://destinyx2023.masteryacademy.com/ Feng Shui Explorer: https://fengshuix.masteryacademy.com/ Qi Men Explor...
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Customer Support created an article,
What should I do if I have questions or need assistance?
If you have any questions or require assistance, please don't hesitate to reach out to us. You can contact us through email at askme@joeyyapacademy.com
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Customer Support created an article,
How do I cancel my subscription?
To cancel, send a cancellation request, and we'll assist you further. You can contact us through email at askme@joeyyapacademy.com
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Customer Support created an article,
How will I be notified about upcoming events?
You will receive notifications via email regarding upcoming events. Make sure to check your inbox regularly for updates.
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Customer Support created an article,
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the "Account Settings" page.
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Customer Support created an article,
Can I access a course without a password?
If you've forgotten your password or need to reset it, simply click on the "Forgot Password" option on the login page. Follow the instructions to reset your password and gain access to your courses.