Customer Service FAQ

Software Support

• How to print my chart?
• Why are the rest of the charts/pages locked and unavailable?
• I can’t seem to login and not sure why. What should I do?
• It says that my email address doesn’t exist or not recognized. What do I do?
• How do I create a Destiny/ QiMen/ Feng Shui Explorer account?

Courses and Programs

• What should I do if I have questions or need assistance?
• How do I cancel my subscription?
• How will I be notified about upcoming events?
• How do I update my account information?
• Can I access a course without a password?
• How can I access a course I've enrolled in?

Books and Products

• Sales and Refunds  (Applicable For Online Purchases Only)
• When Will My Order Arrive?
• Is international shipping available?
• Do you offer digital versions of books?
• Where can I purchase Joey Yap's books?

General Questions

• What services does Joey Yap Group offer?
• What are the office hours?